Faq Policy – Outofbox

Frequently asked questions

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No, we currently don’t charge for data-transfer to & from your machine instances.
No. All our cloud instances are self-managed by default. We provide basic platform support with ‘no hands to keyboard’ approach.
Outofbox networks provides a 99.5 % uptime SLA. Please refer to our SLA details here
We have partnered with Tier-III plus data centers like Netmagic.

Our data center has the following certifications
• INFORMATION SECURITY MANAGEMENT SYSTEM – ISO/IEC 27001:2005
• IT SERVICE MANAGEMENT SYSTEM – ISO/IEC 20000-1:2011
• QUALITY MANAGEMENT SYSTEM – ISO 9001:2008

We have a zero-tolerance policy on abuse. Kindly refer to more details here
We do not allow to run any sort of games like Counter Strike, Quake etc. nor we allow to run any sort of mining such as cryptocurrencies and/or anything similar.
Circumvention of geographical restrictions that violate content licensing using our servers is NOT allowed.
Yes, outofbox only offers self managed servers. Self managed servers are servers in which outofbox does not provide any maintenance, management and support. These servers are managed entirely by the customers. The only thing that outofbox is responsible for is server and network uptime. Customers with technological savvy team and experience consider self-managed servers.
Any use case that involves hiding the IP address of an end user using our servers is a prohibited.

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